Frequently Asked Questions
How do I enter the competition?
- First, ensure you have opened and account on our website. Then choose the competition you wish to enter.
- Complete and submit the online entry form or follow the instructions on how to enter for free.
- When you have paid your entry fee, you will receive an email confirming that you have been entered into the draw.
Anyone entering for free will not receive confirmation that they are entered into the draw.
However, an entry list is published and therefore all entrants should check this to ensure they have been entered into the draw for the competition they have entered.
The competitions hasn't sold out, will it still be drawn?
Absolutely! Regardless of how many tickets are sold on a competition, we will still honer the draw date. We will only ever extend the draw date for circumstances outside of our control.
How will I know if I have won?
We will notify the winner via telephone or email within 7 days of the closing date of the competition. If you change any of your contact details prior to the closing date, you must inform us. We will try to contact you using the information you have supplied us with. If we cannot reach you within 14 days of the closing date we reserve the right to choose another winner and you will lose your right to claim the prize.
Do I have to pay postage?
No, PS Competitions cover all postage costs.
How long is the competition open for?
The opening and closing date of the competitions are stated on the website. If we have to change either of these dates for any reason, we will update the website accordingly. We will only change the dates if we have to for reasons outside of our control. If the competitions sells out before the closing date, the competition will end and will be drawn on the following Friday.
Can anyone enter the competition?
The competition is open to residents of the United Kingdom only who are 18 years or older.
We do not except entries from anyone outside of these areas as the laws for running competitions vary. This competition has been organised to comply with the laws of England, and Wales.
Also, you cannot enter this competition if you are a relative of any of our suppliers.
What are the prizes?
The prizes are described fully on the website. You can find out more details by clicking here.
We reserve the right to offer an alternative prize of an equal or higher value if the prize is unavailable for any reason.
When will I receive my prize?
- All physical prizes are dispatched within 5 business days.
- Instant cash wins are added automatically and instantly to the participants account.
- Cash withdrawals are paid out within 24 hours to the details provided on the participants account.
Participants will receive confirmation to the email address provided on their account.
It is the participants responsibility to ensure the details, including email address, postal address and payment details (for cash wins) within their account are correct and kept up to date.
*PS Competitions will not be liable for any details provided incorrectly by the participant.*
Can I sell the prize if I don’t want it?
If you are the winner, the prize will be yours. You can do what ever you wish with it, including selling it.
How do you use my personal data?
We need to use your data to administer the competition and award prizes. We do not use your data for any other purpose.
We do not share your data with any third parties unless this is necessary for administering the competition.
Full details of how we use your data are included in our Privacy Policy which you can read here.
If you are the winner, we may have to share your details with the Advertising Standards Authority to confirm that we have administered the competition and awarded the prizes fairly.
You have the right to opt out from us using your data at any time. However, if you do ask us to remove your details from our database prior to the closing date, you will be withdrawing from the competition. You will not be entitled to a refund of any entry fees you have paid.
If I win, do I have to participate in promotional exercises?
No, this is not compulsory. However, with your permission, we would love to share your excitement on our website and social media pages.
Even if you do not want to participate in any promotional exercises, we may have may have to provide your details to the Advertising Standards Authority to prove we have administered the competition and awarded the prize fairly.
What happens if I get the question wrong?
Whilst this may be disappointing, you have to remember that this is a competition and we have deliberately made the question tough to comply with the law.
If you get the question wrong, you will not be entered into the draw so you will not have the chance to win the prize. You will not be entitled to a refund of your entry fees. If you want to, you can try again.
Can I try again?
You can enter the competition as many times as you wish up to any limit we specify. Your entries may be restricted if we reach the maximum number of entries.
Whilst this isn’t gambling, we still urge you to keep this fun and not spend more than you can afford.
How is the winner decided?
- All instant winners are chosen by the websites automated system.
- Everyone who gets the answer to the question correct will be entered into a draw.
- End draws are drawn on the date specified on the listing, using a RNG, live on Facebook and TikTok.
- End draws are recorded live and posted on our main Facebook page.
- EVERY ticket purchased will be entered into an end draw, regardless of whether an instant win is found.
What are my chances of winning?
The maximum number of entries is stated on each competition so your chances of winning will vary from competition to competition. As an example, if entries are capped at a maximum of 3000, this means that if you purchase 1 entry and get the answer correct, your chances of winning will be no worse than 1 in 3,000.
You can increase your chances of winning by purchasing more entries. For example, if you purchase 10 entries in the example above and you get the answer correct, your chances of winning will be no worse than 1 in 300.
We say “no worse than” because we expect a significant number of people to get the answer to the question wrong. We cannot predict how many this will be but say 500 people got the answer wrong and they each purchased 1 entry each. Your chances of winning with a single correct entry will now improve to 1 in 2,500.
Why is the question so hard?
This is not a lottery or a free prize draw. It is a prize competition and the law says that to be in with a chance of winning, you must demonstrate your skill, knowledge or judgement.
The law says that the question should be sufficiently difficult that a significant number of people either get the answer wrong or are put off entering. However, this means that the odds of winning are actually increased for those who get the answer correct.
I haven’t received an email confirming my entry.
If you haven’t received an email from us confirming your entry, please check your spam folder. If it is not in there, please email us at [email protected]
Can I get a refund of my entry fee?
We do not offer refunds of entry fees if you get the answer to the question wrong, or if you are disqualified from the competition for any reason.
Purchasing a ticket does not guarantee you a win. These are chance-based and instant-win draws, all entries are final. By purchasing, you agree to the terms and conditions on this website*
My question hasn’t been answered here
If you have any questions that have not been answered here, please email us at [email protected] and we will happily answer them for you.